A mission that will make you proud

Description

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance  
• 17 Accrued Paid Time Off Days Annually 
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave 
• Retirement 401(K) with a company match 
• Employment Assistance Program (EAP) via Spring Health 
• Mental Wellness Program including six free therapy sessions per year 
• Opportunity for career development with our NWC Mentorship Match program 
• Physical Wellness Reimbursement Program - $25/month 
• Student Loan Contribution Program - $50/month 
• Commuter Allowance - $127/month 
• Pet Insurance Discount Program  

• Arrive on time in provided uniform, ready to work.
• Assist with set-up and tear-down of the fruit stand.
• Greet all visitors warmly and professionally—always providing a 5-star experience.
• Play work-appropriate music during operating hours.
• Unload and separate fruit into stand crates; remove any packaging.
• Keep fruit crates full, clean, and well-organized throughout the day.
• Sort out bruised/damaged fruit for compost; monitor and empty compost bin as needed.
• Track daily metrics (distribution, compost, carry-over, etc.) in provided software.
• Note and report public feedback, questions, or concerns.
• Memorize and share fruit facts and FAQs with visitors.
• Decorate the stand for holidays and special events with approved designs.
• Escalate issues (e.g. media presence, safety concerns) to Supervisor promptly.
• Follow daily timelines and respond to unexpected needs.
• Maintain public safety and follow security protocols if issues arise.

• Weekly check-ins with Supervisor on projects and operations.
• Communicate team updates, feedback, and concerns to leadership.
• Order fruit daily and report delivery issues.
• Lead shifts at public events, when available.
• Serve as first point of contact for deliveries or operational issues.
• Ensure all team members follow policies and standards.
• Train new hires and support ongoing staff development.
• Model and encourage excellent customer interactions.
• Conduct monthly inventory of uniforms and stand supplies.
• Assist with new stand launches and fruit redistribution.
• Provide feedback to improve operations and processes.
• Support broader team projects (e.g. storeroom, data entry).
• Distribute, collect, and store seasonal décor kits.
• Perform other duties as assigned. 

• 1 year of customer service experience with roles working with community engagement preferred.
• GED or high school diploma required 
• Individual contributor with proficient knowledge of how to perform daily work 
• 9 months of related experience 
• Basic knowledge and ability to perform the job, but some training may be required  
• Prior experience as a Customer Experience Specialist preferred, but not required 
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits. 
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Ability to own projects from beginning to end.
• Strong conflict resolution and problem-solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy.
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Employs imagination and creativity in the application of duties and responsibilities and is not averse to change.

• Must be able to able to lift fruit and stack boxes up to 50 lbs. repetitively
• May need to carry supplies to other buildings.
• Ability to walk consistently within a 1.5 radius is required.
• Ability to read, write, speak and comprehend the English language
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• This is a dog friendly environment with dogs located all over campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
• Must be able to stand and/or sit outdoors in all weather conditions above 90 degrees Fahrenheit for 2 to 4 hours at a time and up to 8 hours for the day.
• Must be able to handle fruit and/or various food products without allergic reaction.
• Must be able to lift fruit and stack boxes up to 50 lbs.